contact us for weldorf

You can find us through the main office in a one big city, California. Our work hours is 10am to 4 pm. Working days from Mon to Friday.

Beverly Hills

Find us through this address:

409 N Camden Drive. Beverly Hills CA 90210

Contact Customer Support

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Frequently asked questions

In this frequently asked questions section, we answer most return policy to make it easier for you.

What is Weldorf's return policy?

We are certain that you’ll love our jewelry. This is why we give you 30 days return policy. Orders purchased Online can be returned in their original condition for a refund by mail. Returns must be made with the return form provided.   Gift Cards or E-Gift Cards from Weldorf online are not returnable. The terms and conditions for promotion, clearances or sales may have changed.

How long to refund my payment?

Within 2 business days after receipt of your item(s), returns will be handled by Weldorf. After your return has been processed, you will receive an email notification. For the money credited to your payment method, please allow up to 3 to 5 additional business days.

** All returns are credited back to the original payment form (except the original delivery cost)

How do I return an item?

Returns by mail:

1. Fill out and enter the item code number, quantity and SKU code for the return form in the original package.

2. Place the item in the box and return it with the form.

3. Apply the prepaid return label to the outside of the box and secure the mailing package.

4. Drop off package at your nearest Fedex Store, Fedex Authorized Shipping Outlet or Fedex Shipping Center. You will NOT be charged for return shipping.

5. If using your own preferred shipping service, choose one that can be checked and insured. The shipping value of that form can not be reimbursed by Weldorf. Returns email should be sent to:

409 N Camden Drive STE 202

Beverly Hills CA 90210

United States.

What if I lost the Form?

Please contact the Weldorf Jewelry Customer Care Center at order@weldorf.com for further assistance if you are unable to find the return form or the prepaid shipping label.

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